frequently asked questions
Our Facilities

Wear workout attire that is comfortable for you (avoid clothing with zippers or baggy attire). This could include: leggings, shorts (if they are baggy, please wear biker shorts underneath), full coverage tops. Grip socks are required for group classes and private pilates sessions. We sell grip socks at the studios for $15.

We provide all of the equipment, water (please bring your own water bottle), and a sweat towel.   

We have unisex bathroom and changing areas at both studios; our Lincolnshire studio is equipped with a shower. As for lockers, we offer cubbies for clients to store their belongings. Lockers are provided to clients with spin packages.   

After consulting with local government officials, we will continue to enforce the following studio policy:

Masks are required when entering, exiting and moving throughout common areas; it will be optional during workouts. Please reschedule sessions if you are sick or showing symptoms of illness.

Please refrain from wearing: lotions, self-tanning products (including fresh spray tans), oils, or heavy perfumes.  

We accept cash, check, Mastercard, Visa, or Discover. First time sessions do require a credit card to hold the reservation.

*Refunds will not be issued after the payment is run. If you need to put your account on hold due to medical reasons please contact the studio for assistance. 

Registration & Packages

If you are new to Pilates, we would like to offer you a complimentary one-hour private evaluation before you are eligible for a group or private setting. Fill out the required form under “Client Information” on our website to set up an appointment with either studio. You will be contacted by the studio after the session to discuss further questions about pursuing the studios. 

Advance sign-up is required for class. Please schedule ahead to reserve a spot through MindBody or contact the studios. Private sessions are available by appointment only through our studio management.

If you are an existing client, you may purchase a package with studio management at the beginning of each session or through the MindBody site/application. New clients may purchase a package with either studio after their complimentary one-hour private evaluation.

*Refunds will not be issued after a payment is run.  If you need to put your account on hold due to medical reasons please contact the studio for assistance.  

All class packages/sessions expire 84 days from the start of the session. Private packages expire one year after the purchase date. Unlimited contracts do not expire unless Move Studio receives notice of cancellation 7 days prior to a package auto-renewal. All packages are non-refundable and non-transferable. Rates are subject to change. 

If your class sessions run out before the 10 week session is over, you are able to purchase additional classes at a discounted rate depending on the package you purchased:

1x/week: $26
2/xweek: $24
3x/week: $22

Missed classes must be completed no later than the second week of the following session. Schedule ahead to reserve a spot through MindBody or contact the studio.  

All cancellations must be made at least 12 hours before the class begins by contacting the studio or through your MindBody account. Any class cancelled less than 12 hours in advance or a no-show will be considered a late cancellation. Late cancellations result in a loss of a credit for the cancelled class.

*Unlimited clients will be charged a $25.00 cancellation fee. 

If you have available credits in your package you will be able to add yourself to the waitlist for any class. If you add yourself to the waitlist and a spot becomes available you will be notified via email and automatically enrolled in the spot. If you are no longer available to take the spot, please reply to the email immediately to cancel your spot; this will open the spot to the next person on the waitlist.

If you do not have available credits in your package please contact the studio to be added to the waitlist.

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